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FAQs & Answers

1.  How do I place an order?

You can place an order via our website at our online store, or email our Customer Service Department at cs@EasyMountLCD.com, or call us at (786)380-4836.


2.  How do I track my order?

As soon as your order is placed and your payment is approved, we will confirm your order via email. Once your order is processed, we will inform you via email of your status of order, estimated shipping and delivery date. Also you can check on the status of order by logging in to your account  and review your order.


3.  Once I place an order, how long does it take to receive my product?

Orders are processed promptly every business day. Most items are shipped SAME DAY via FedEx/USPS if cleared payment is received before 2:00PM EST M-F excluding Holidays. Normal estimated product shipping time is about 1-5 business days via FedEx Ground/USPS Priority Mail standard shipping for continental United States barring any exceptions. Overnight or 2-days is also available. For international locations, normal estimated shipping time is about 6-10 business days. However actual freight transit time varies by locations and shipping methods. Expedited shipping also available. 

4.  What is shipping cost?

Shipping and handling charges vary by orders and are based on the current rates. Normally we use FedEx shipping to the continental United States with tracking numbers which shipping cost is calculated at checkout. For Alaska, Hawaii, Puerto Rico, PO Box, APO, FPO, AE addresses and international locations please contact us in advance to get a shipping quote. For international customers, the import duties, taxes, and fees are not included in the item price or shipping charges. Please check with your Government Customs Office for these additional costs. Customers should take full responsibility for validity of delivery address submitted to us. EasyMountLCD.com will not incur any forwarding shipping costs.


5.  What does the term VESA Standard mean?

VESA Standard is an acronym for Video Electronic Standards Association. VESA supports and sets industry-wide interface standards for the PC, workstation, and consumer electronic industries. One of those standards is mounting hole standard that may be found on the back of an LCD panel. Most LCD screens come with the VESA 100/75 standard mounting hole pattern, which means the horizontal or vertical distances between mounting holes on the back of the LCD are: 75 × 75mm or 100 × 100mm (2.95” ×2.95” or 3.94” × 3.94”). Some may be 200 ×100mm, 400 × 200mm or 600 × 400mm (7.87”× 3.94”, 15.75” × 7.87”, or × 23.62” ×15.75”). The diameter of the screws is 4mm. Please check your monitor manual under “specifications” or check on VESA Standard.


6.  How can I return my product?

Complete customer satisfaction is our priority.  If for any reason you are not satisfied with your product, we will gladly assist you to meet your needs.  If you wish to exchange, replace, repair, or return your products, please review details at our Return Policy.


7.  What is your Privacy Policy?

We value your privacy. Our company does not sell, nor trade your personal information to others without your consent. Click the link for the complete Privacy Policy.

8.  Do you offer discount for volume orders?

Yes. Volume orders are welcome. For many of our products we offer discount for quantity purchases of five or more. Please contact us in advance to get a price quote.


9. Do I have to pay sales tax?

Our company is located in Florida. Customers from Florida will pay Florida Sales Tax.  Customers outside of Florida are responsible for reporting taxes to the appropriate authority.


10. If I don’t see the type of Item I want to order?

EasyMountLCD.com is always adding new models and items to our inventory. Please submit your request via the Contact form.  We will contact you regarding your request. 

11. Have more questions?
Send us message at cs@EasyMountLCD.com and we will respond promptly.